Privacy Policy

Hello there! This Privacy Policy contains information about how NewKnow Inc. (doing business as ENDVR) ("we", "us", and "our") processes your Personal Data when you're using our services.

1. How can I contact you?

The Services are branded as "ENDVR.io" and are offered by us, NewKnow Inc. If you have any questions, comments or concerns regarding this Privacy Policy, how we handle your personal data or if you want to exercise your privacy rights, you can contact us by e-mail at: [email protected], or by mail:

2. What do we mean by "personal data"?

The word data means stored information, signs or indications, and the word personal means that the identification of an individual is possibly based on the available data. Data is considered personal if it allows us to identify you, directly or indirectly.

Personal data includes online identifiers, such as your IP addresses, location data, identification data, such as your name, mobile phone numbers and e-mail address.

3. What do you mean by "cookies"?

Cookies are little data files installed on your device (a computer, tablet or mobile for instance) to fulfil several purposes. In this Privacy Policy, when we use the term cookies, we also imply similar tracking technologies such as tracking pixels (or pixels tags), web beacons and browser fingerprinting.

4. What personal data do you collect about me, and why?

We collect your personal data to offer our Services, such as to create accounts, conduct marketing activities on our Website, offer support, respond to inquiries and send you communications. We use different legal bases to justify our processing of your personal data, such as consent, the performance of a contract and our legitimate interests.

Registration Data; Credentials

We collect your full name and e-mail address when you register as a user on our App or WebApp. Our users can, if they wish to, upload a picture from their mobile device.

User Activity Data (In-App Missions)

We collect data on the missions that you accept, complete and don't complete, on the rewards that you earned and redeemed, and on how you interact with brand partners.

Payment Data; Reward Data; Transaction History

App users can exchange the rewards they earn against cash or brand partners' products. If the product is discounted and the user must pay the difference, payment card data will be collected by Shopify, which hosts our ecommerce functionalities.

5. What cookies do you collect, and why?

We collect essential, performance and functional cookies:

• Essential: Required for the Service to function as intended and be secured.
• Performance: Used to monitor usage and performance (analytics).
• Functional: Used to provide you with certain features and functionalities.

6. To whom do you disclose my personal data to?

We don't sell your personal data to third parties without your consent. We disclose your personal data as part of our Services, such as to brand partners or to your co-workers, to our service providers, or as part of our marketing strategy.

Brand Partners

When users complete missions and redeem their reward in our App, all such information is made available to the relevant brand partners.

Third Party Service Providers

We use third-party service providers to perform some of the Services on our behalf, including Shopify for e-commerce and Intercom for customer support.

7. Where do you store my personal data?

We store your personal data in Canada, however, our suppliers may store your personal data internationally, including in the United States.

8. How do you keep my information secure?

We have adopted reasonable security procedures to help protect against loss or theft, unauthorized access, disclosure, copying, use or modification of the Personal Data you provide to us.

9. How long do you retain my personal data?

We will retain your Personal Data only as long as is necessary to provide you with the Services, or for a longer period if required under applicable laws. We keep your personal data as long as you have an active account with us.

10. How can I control my cookie preferences?

You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

11. Do I have any rights regarding my personal data?

Of course you do! These rights generally include the right to access and correct your personal data, as well as the right to withdraw your consent. Some jurisdictions offer additional rights, such as the right to object to the processing of your personal data, the right to data portability and the right to restrict the processing of your personal data.

12. May I withdraw my consent?

Yes, whenever you process your personal data based on your consent, you can withdraw that consent at any time by contacting us at [email protected].

13. How do I delete my account?

Before deleting your account, please note that unfortunately, we cannot reactivate deleted accounts.

1. Click on your profile picture
2. Select "Delete Account" in your profile settings
3. Click on "Delete"

14. Can I opt-out of marketing communications?

Yes, you can do so directly in the e-mails you receive by clicking the "unsubscribe" link. You can also contact us directly or manage your preferences within our Services where available.

15. Can you change this Privacy Policy?

Yes, we may need to modify this Privacy Policy to reflect new processing activities, adapt to new laws and regulations or reflect technological changes. In case of material changes, we will send an e-mail to our users.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].